Job Description

Overview Join to apply for the Safeway Assistant Store Director- Alexandria, VA role at Safeway . As one of the primary contacts for Safeway customers, the First Assistant Store Director is actively involved in and provides friendly, courteous, and helpful customer service on a daily basis. The First Assistant Store Director assists the Store Director with the total operations of the store and performs duties personally or through supervision of store employees (100+ bargaining unit and non-contract employees). This is a non-union, salaried position and reports directly to the Store Director. The First Assistant Director manages the entire store with the authority to operate the store at maximum efficiency in the absence of the Store Director. The First Assistant Store Director supervises all store employees, including orienting new employees, training and development, scheduling and payroll, performance evaluation, and personnel actions (e.g., hiring, promoting, disciplining). They also perform or delegate security and cash control procedures, handle customer complaints, report accidents/injuries, maintain sanitation standards, manage office and accounting functions, maintain in-stock conditions, and ensure communication between departments and store personnel. Key Responsibilities Overall management responsibility for operation of the retail grocery store during the absence of the Store Director, including store performance, cash control, inventory and security, customer services, and staff management. Track, analyze and take action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities with staff to ensure positive results. Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plans to address cost control issues. Support Store Director with development and direction in the execution of strategies to improve product placement and appearance. Monitor display accuracy and appearance to implement promotions; ensure products are properly displayed and ordered to maintain in-stock conditions. Manage issues related to store maintenance, cleanliness, safety, and sanitation. Oversee and monitor handling of cash and accounting; ensure store is secured. Prioritize, plan, and coordinate work activities, and manage time and resources so that objectives are met. Ensure compliance with legal requirements and company policies, including check cashing, security, safety, sanitation, wage and hour, etc. Focus on customer satisfaction and needs; ensure employees provide superior customer service through best practices and effective communication. Select, train, develop, and manage job performance of store employees, with assistance from other management personnel. Provide constructive feedback, set performance expectations, and identify developmental opportunities for staff. Maintain professional relationships with union officials and ensure compliance with applicable collective bargaining agreement provisions if applicable. Preserve positive working relationships with direct reports, peers, supervisors, suppliers, and customers, handling complex situations effectively. Motivate others to perform the job and work toward common objectives; serve as a role model to instill a positive attitude. May perform other management duties to keep the store functioning effectively at all times. Minimum Qualifications Minimum of one year of assistant manager experience responsible for managing a department/team within a multi-department operation in retail or service industry, OR two years' experience as a department manager with similar responsibilities. High school diploma or equivalent required; college degree is preferred. Strong customer service and supervisory skills. Solid understanding of overall store operations. Proven leadership ability. Physical ability to repeatedly use hands, arms, legs, and feet for sustained activity (e.g., walking, stocking). Ability to stand for extended periods and work in a fast-paced environment. Travel May be required to travel for training or participation in corporate programs and focus groups. Additionally, travel to other stores to assist when necessary may be required. Schedules Stores operate 24 hours in many locations; shifts may include nights, holidays, and weekends. Days off during the work week are not typically consecutive. As an Assistant Store Director, a significant portion of the day will be spent on the sales floor managing employees and interacting with customers. Albertsons Companies - Equal Opportunity Employer #J-18808-Ljbffr Safeway

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